Frequently asked question

Online payment by credit card is carried out via bank adapter. The bank that we selected for such service, as well as the services of payment card processing, is UniCredit Group Bank Zagreb. If you decide to pay by credit card, before entering the information on the card during the payment procedure, you will be redirected to the bank adapter. For security reasons, the entire transaction will be carried out at bank adapter via HTTPS protocol. This type of communication with bank processor is completely safe. However, bear in mind that safe connection with the bank means exactly what it says- safe connection,  which guarantees that the connection will not be intercepted. Nevertheless, you are not protected from possible problems that you may have on your PC, such as viruses, Trojan Horse virus or similar malware. The bank processor cannot have impact or be responsible for any problems caused by mishandling or improper maintenance of the personal PC by the Buyer or page user.

If you have received the package and, after opening the package, determined that the delivered products are not the products you have ordered or the information on the invoice are incorrect, please send us an e-mail with your information (first name, last name, telephone number) within 24 hours at: and a detailed description of the issue. 

You can get reclamation of funds for the products that you have bought. Read more here

You can buy products on our online shop without registration. All you need to do is to fill in the necessary information, so that we could send you the products that you have ordered.

One of the basic principles that company Aura insists upon is presenting and launching the products which are not harmful for humans and the environment. Therefore, we are cruelty-free company and none of Aura products is tested on animals.

We are doing out best to keep the page updated and correct all identified errors. If you have any problems regarding the use of the page, please inform us about the issue via

We will be more than happy to confirm the status of your order. The fastest way to check the order status is to send us an e-mail on: Please send us relevant information on the order that we need to check (first name, last name, address and telephone number). Additionally, you can check the status of you order by clicking  here

The number of products that you can order at AURA MAKE UP web shop is not limited.

Yes you can, but you need to cancel the order within 30 minutes from the moment of sending the order. You can cancel the order via e-mail:

You can do shopping in our Online Shop without registration. All you need to do is enter the required information and we will send you your order.

You can read more on the protection of your personal information during online shopping here

The courier shall try to deliver each package twice. In case you are not present at the delivery address, the courier service usually contacts you at telephone number you have specified during the order creation and agrees on the new delivery time. If the courier does not find you at the delivery address for the second time, the package will be returned. After the package has been returned to us, we will contact you in order to determine the reason of delivery failure and agree on the new delivery.

Information on product ingredients are presented at the product label or on web page, category “Product ingredients”.

Information on the expiration date of the product can be found on the product label.